The chief processor of personal data of the online store https://divecomputerexpress.eu is SUKELDUMISKLUBI LLC (registry code 11407437) located at Õnne st 43 Tartu 50106, Estonia, e-mail info@shearwater.eu
What personal data is being processed?
- name, phone number and email address;
- Bank account number;
- cost of goods and services and payment data (purchase history);
- support data.
For what purpose is personal data processed?
Personal data is used to manage customer orders and deliver goods.
Purchase history data (purchase date, merchandise, quantity, customer information) is used to compile an overview of purchased goods and services and to analyze customer preferences.
The bank account number is used to return payments to the customer.
Personal data such as e-mail, phone no, customer name are processed to resolve issues related to the delivery of goods and services (customer support).
The online store user IP address or other network identifiers are processed as a web shop for providing information society services and for making web usage statistics.
Legal basis
The processing of personal data takes place for the purpose of performing a contract with the client.
The processing of personal data takes place in order to fulfill a legal obligation (eg accounting and settlement of consumer disputes).
To whom is personal data transmitted?
Personal data is transmitted to the online store’s customer support to manage purchases and purchase history and resolve customer issues.
The name, phone number and email address will be sent to the transport service provider of your choice.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality or hosting of the online store. Meedia Disain OÜ is the chief processor of personal data. The personal data controller is shearwater.eu. The personal data necessary for the execution of payments shall be forwarded to the authorized processor PayPal Holdings Inc.
Security and access to data
Access to personal data is a webshop for those who can access personal information in order to solve technical issues related to using the online store and provide customer support.
The Web Store implements appropriate physical, organizational, and IT security measures to protect personal data from accidental or unlawful destruction, loss, alteration, or unauthorized access and disclosure.
The transfer of personal data to authorized processors of the online store (eg transport service provider and data hosting) is processed on the basis of contracts concluded with the web shop and the authorized processors. Authorized processors are required to ensure appropriate safeguards for the processing of personal data.
Getting to know and correcting personal data
Personal data can be accessed through customer support.
Withdrawal of consent
If the processing of personal data is carried out with the consent of the client, the customer has the right to withdraw the consent by informing the customer by e-mail info@shearwater.eu.
Storage
The online store history is maintained for three years.
In the case of disputes relating to payments and consumer disputes, personal data shall be kept until the claim is fulfilled or until the expiry of the limitation period (three years).
Personal data necessary for accounting purposes shall be kept for seven years.
Delete data
You must contact customer support by email (info@shearwater.eu) to delete personal information. The request for erasure shall be answered no later than one month and the period of erasure shall be specified.
Transfer
An e-mail request will be replied to within one month at the latest. Customer support identifies the identity and informs about the personal data applicable to the transfer.
Solving issues
Disputes related to the processing of personal data are resolved through customer support via e-mail info@shearwater.eu. The Supervisory Authority is the Estonian Data Protection Inspectorate (info@aki.ee).
